OWNERSHIP

In compliance with Article 10 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, it is hereby stated that this page corresponds to the entity:

Who is responsible for the processing of your data?

TECAI INNOVA, S.L.. CIF: B26389031

Address: C/ LAS BALAS 16 NAVE B 26009 LOGROÑO (LA RIOJA)

Phone: 941252471

Email: info@teinnova.net

Web: www.teinnovacleaning.es

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you to review it, and if you have registered and access your account or profile, you will be informed of the modifications.

If you are one of the following groups, please consult the information:

WEB OR E-MAIL CONTACTS

What data do we collect through the Web?

We may treat your IP address, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

• Respond to your inquiries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the send button, the completion of the same will necessarily imply that he/she has been informed and has expressly given his/her consent to the content of the clause attached to the form or acceptance of the privacy policy.

All our forms have the symbol * in the required fields. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I am over 14 and I have read and accept the Privacy Policy.”

CUSTOMERS

For what purposes will we process your personal data?

• Preparation of the budget and follow-up of the same through communications between both parties.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Invoicing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery management.

SUPPLIERS

For what purposes will we process your personal data?

• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Billing.
• Carry out the corresponding transactions.
• Invoicing and declaration of the appropriate taxes.
• Control and recovery management.

What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact us or offer us your products by any means.

SOCIAL NETWORK CONTACTS

For what purposes will we process your personal data?

• Respond to your inquiries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Network with you and create a community of followers.

What is the legitimacy for the processing of your data?

Acceptance of a contractual relationship in the relevant social network environment, and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google http://www.google.com/intl/es/policies/privacy/

How long will we keep personal data?

We can only consult or unsubscribe your data in a restricted way when you have a specific profile. We will treat them as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the social network itself.

JOB SEEKERS

For what purposes will we process your personal data?

• Organization of selection processes for the hiring of employees.
• To set you up for job interviews and evaluate your candidacy.
• u have given us your consent, we may pass it on to collaborating or related companies, with the sole purpose of helping you find a job.
• If you check the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies in order to include you in their personnel selection processes.

We also inform you that after one year from the receipt of your curriculum vitae, we will proceed to its secure destruction.

What is the legitimacy for the processing of your data?

The legal basis is your unequivocal consent by sending us your CV.

Do we include personal data of third parties?

Tecai Innova S.L. Distributors closer to the user who can offer in a more agile way your request for information.

What about data on minors?

We do not process data from children under 14 years of age. TECA INNOVA, S.L. disclaims any liability for failure to comply with this provision.

Will we communicate electronically?

• They will only be made to manage your request, if it is one of the means of contact that you have provided us.
• Commercial communications

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which recipients will your data be communicated?

They may be communicated to the Tecai Innova S.L. distributors closest to the user who can offer a more agile way to request information, and/or by legal obligation. Specifically, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to those in charge of the processing necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in their environment, always with maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our web site. They will have signed a service contract that obliges them to maintain the same level of privacy as we do.

Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which ensures that American software companies comply with European data protection policies on privacy.

What rights do you have?

• To know if we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if it is inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
• To submit your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not served you correctly.
• To revoke consent to any processing for which you have consented, at any time.

If you change any information, please let us know so that we can keep them updated.

Do you want a form to exercise your rights?

• We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use the forms prepared by the Spanish Data Protection Agency or third parties.
• These forms must be electronically signed or be accompanied by a photocopy of the ID card.
• If someone is representing you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
• The forms can be submitted in person, sent by letter or by mail to the address of the person in charge at the beginning of this text.

How long does it take for us to respond to your Exercise of Rights?

It depends on the law, but at the most in one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we process cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link at the top of our website.

How long will we keep your personal data?

• Personal data will be kept for as long as you remain associated with us.
• Once you unsubscribe, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
• The data processed will be kept until the expiration of the aforementioned legal terms, if there is a legal obligation to maintain them, or if there is no such legal term, until the interested party requests their deletion or revokes the consent given.
• We will maintain all information and communications relating to your purchase or the provision of our service, for the duration of product or service warranties, to address potential claims.

USERS

The access and/or use of this TECAI INNOVA, S.L. portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected herein. The mentioned Conditions will be of application independently of the General Conditions of Contracting that in its case are of obligatory fulfillment.

USE OF THE PORTAL

www.teinnovacleaning.es provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to TECAI INNOVA, S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents. In such registration the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make an appropriate use of the contents and services that TECAI INNOVA, S.L. may offer through its portal and, by way of example but not limited to, not to use them to (i) incur in illicit, illegal or contrary to good faith and public order activities; (ii) disseminate content or propaganda of racist, xenophobic, pornographic-illegal, apology of terrorism or against human rights; . (iii) provocar daños en los sistemas físicos y lógicos de TECAI INNOVA, S.L., de sus proveedores o de terceras personas, introducir o difundir en la red virus informáticos o cualesquiera otros sistemas físicos o lógicos que sean susceptibles de provocar los daños anteriormente mencionados; (iv) intentar acceder y, en su caso, utilizar las cuentas de correo electrónico de otros usuarios y modificar o manipular sus mensajes. TECAI INNOVA, S.L. se reserva el derecho de retirar todos aquellos comentarios y aportaciones que vulneren el respeto a la dignidad de la persona, que sean discriminatorios, xenófobos, racistas, pornográficos, que atenten contra la juventud o la infancia, el orden o la seguridad pública o que, a su juicio, no resultaran adecuados para su publicación. En cualquier caso, TECAI INNOVA, S.L. no será responsable de las opiniones vertidas por los usuarios a través de los foros, chats, u otras herramientas de participación.

INTELLECTUAL AND INDUSTRIAL PROPERTY

TECAI INNOVA, S.L. itself or as assignee, is the owner of all intellectual and industrial property rights of its web page, as well as of the elements contained therein (including but not limited to images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by TECAI INNOVA, S.L. or its licensors. All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the making available modality, of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means, are expressly prohibited without the authorization of TECAI INNOVA, S. L. The USER undertakes to comply with the terms and conditions set forth in these terms and conditions. L. The USER undertakes to respect the Intellectual and Industrial Property rights owned by TECAI INNOVA, S.L. The USER may view the elements of the portal and even print them, copy them and store them in the hard disk of his/her computer or in any other physical support as long as it is, solely and exclusively, for his/her personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system installed in the pages of TECAI INNOVA, S.L.

IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.

DISCLAIMER OF WARRANTIES AND LIABILITY

TECAI INNOVA, S.L. is not responsible, in any case, for damages of any nature that may cause, but not limited to: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to prevent it.

MODIFICATIONS

TECAI INNOVA, S.L. reserves the right to make unannounced changes it deems appropriate in its website, may change, delete or add content and services provided through the same as the way in which they are presented or located on its website.

LINKS

In the event that www.teinnovacleaning.es contains links or hyperlinks to other Internet sites, TECAI INNOVA, S.L. will not exercise any control over such sites and contents. In no case will TECAI INNOVA, S.L. assume any responsibility for the contents of any link belonging to an external website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

TECAI INNOVA, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

GENERAL

TECAI INNOVA, S.L. will pursue the breach of these conditions as well as any improper use of its portal exercising all civil and criminal actions that may correspond to it by law.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by others duly published.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Any contracting process or that involves the introduction of personal data of a high character (health, ideology,…) will always be transmitted through a secure communication protocol (Https://,…), so that no third party has access to the information transmitted electronically.

APPLICABLE LAW AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by the Spanish legislation in force and any controversy shall be submitted to the corresponding Courts and Tribunals.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published. The last modification of the conditions is from 01/12/2013.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate them because they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer starts with http but with https.

SHIPPING COSTS

Shipping and/or handling costs are not included in the price and will be shown before finalizing your purchase, depending on the shipping address of each order. Shipping costs to the Canary Islands, Balearic Islands, Ceuta, Melilla and areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the goods.

PLACING THE ORDER

To place an order it is necessary to connect to www.teinnovacleaning.es and register as a user, filling out the electronic form that appears at any time on the website of the online store and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, filling in the order form provided and validating it.

The prices and offers presented on the website are valid only and exclusively for online orders placed at www.teinnovacleaning.es.

The validation of the order by the customer expressly implies knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. The electronic document in which the contract is formalized will be filed in the web page and it will be accessible from the user’s control panel. Unless proved otherwise, the data registered by TECAI INNOVA, S.L. constitute the proof of all the transactions carried out between TECAI INNOVA, S.L. and its clients. TECAI INNOVA, S.L. will file the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and in the shortest possible time, always within 24 hours from the execution of the purchase, the Customer Service of TECAI INNOVA, S.L. will send you by e-mail a proof of purchase. If you do not agree with the information contained in this confirmation you can request the modification of the same or the cancellation of the contract.

LANGUAGE OF FORMALIZATION OF THE CONTRACT

The language or languages in which the contract may be formalized on this website is Spanish.

PRODUCT AVAILABILITY

The selection of products offered on www.teinnovacleaning.es is valid as long as the products are visible on the website. Being e-commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock is exhausted, not being able, therefore, in these cases, to continue with the purchase initiated.

SHIPPING METHOD AND TERMS

The products are shipped to the shipping address you have indicated in the order. In the case of placing an order for several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, TECAI INNOVA, S.L. reserves the right to break down the order, sending the available items and leaving the unavailable items pending a second shipment. In this case, the second shipment will be made without any additional cost.

We offer you different shipping methods to deliver your order in the most convenient and suitable way for your needs. From your shopping cart you will be able to select the type of shipment you want depending on the area and the delivery method you prefer.

Home delivery: For the transport and delivery of shipments, we have chosen a courier company of recognized prestige. For orders shipped from our warehouses from Monday to Thursday, the courier will deliver to the address indicated the day after the shipment, before 19:00 hours. For orders shipped from our warehouses on Friday or the eve of a holiday, it will be delivered to the address indicated on the following Monday or the next working day before 7:00 p.m., respectively. The courier does not deliver on Saturdays, Sundays or holidays.

In the event that the customer detects any problem at the time of delivery of your order (damaged packaging, missing or damaged products) must indicate it in writing on the delivery note of the carrier, and contact us by phone at 941445056 within 14 days of receipt. No return of a damaged item will be accepted, as well as a claim for a missing item, if it has not been communicated within the established deadline. All this without prejudice to the right of guarantee for products not in conformity with the contract that every consumer is entitled to, in accordance with the current regulations”.
Translated with DeepL.com (free version)

In case your order has been shipped and you have no news of delivery, you can contact our Customer Service at 941445056 or email info@teinnova.net.

PAYMENT

TECAI INNOVA, S.L. offers you different payment methods so that you can choose the one that best suits your needs:

Payment by Credit Card or Paypal: you can use Visa and MasterCard. If you pay by VISA or Maestro card, your card will be charged on a deferred basis, i.e. at the time of shipment. In this way, only the shipped items will be charged at the time of shipment. In the event that the POS informs that the card has been declined, the order will be automatically cancelled and the customer will be informed online of the cancellation. For payments made with cards issued outside Spain, it is necessary that the issuing bank is under the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not comply with this requirement will not be accepted.

RIGHT OF WITHDRAWAL

If you are not satisfied, you can return your purchases made at www.teinnovacleaning.es in our office located in C/ LAS BALSAS 16 NAVE B 26009 LOGROÑO (LA RIOJA), filling out the withdrawal document that you can download below.

The maximum period for requesting a return is stipulated in the following terms, from the receipt of the order

-14 calendar days for all products in our online store.

The refund will be made in the same form of payment of the purchase. This right is additional to the right of guarantee recognized in the RDL 1/2007 of 16 November on the defense of consumers and users.

Circumstances that may trigger a refund are as follows:

1. a) If the product you have ordered does not satisfy you: You can return it via courier to TECAI INNOVA, S.L. We will refund the amount of the product but not the cost of returning the product.
2. b) Si desearas efectuar un cambio por otro artículo, los gastos de devolución no serán asumidos por TECAI INNOVA, S.L.
3. c) Defective product of origin: Without prejudice and in addition to the right of guarantee, TECAI INNOVA, S.L. offers you the possibility that, within 14 calendar days of receipt, you can request the replacement of the product for another identical one, in perfect condition. Once TECAI INNOVA, S.L. receives the defective product, it will send you another one. In this case the exchange will always be made for the same article or reference. You will only be billed for the first shipment, being TECAI INNOVA, S.L. responsible for the return and new shipment.
4. d) Product that, by mistake, does not correspond to the one ordered: TECAI INNOVA, S.L. will bear the costs of collection of the wrong product and delivery of the one corresponding to the one ordered.
5. e) The products must be packed and unsealed. The packaging must be in perfect condition and keep all its original accessories and instructions in order to be returned.

Neither in the physical stores, nor in the online store of TECAI INNOVA, S.L., returns of products that have not been purchased in the entity will be accepted.

In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included.

Download here the withdrawal document here

PRODUCT WARRANTY FOR THE ONLINE STORE

The warranty period is 2 years for products sold exclusively from the online store, from the delivery of the product, although it does not include deficiencies caused by negligence, blows, misuse or improper handling, or materials that are worn by use. Unless proven otherwise, it will be presumed that the lack of conformity that appears in the 6 months after the delivery of the product, whether new or second hand, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. TECAI INNOVA, S.L. reserves the right to request to an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by misuse, the repair will be billable. In those cases that justify the application of the warranty, it will opt for repair, replacement of the article, discount or refund, in the legally established terms.

REIMBURSEMENT OF AMOUNTS PAID FOR ONLINE STORES

The reimbursement will be made through the payment method used for the purchase.

TECAI INNOVA, S.L. will not refund the amount or make any reshipment of goods until we have verified the receipt and condition of packaging and accessories of the item being returned or exchanged in our warehouse. The price to be refunded is the one that originally appeared in the order, except for transport costs. Once verified the correct state of the returned product, TECAI INNOVA, S.L. will proceed to refund the amount within a maximum period of 15 days.

APPLICABLE LAW AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by the Spanish legislation in force and any controversy shall be submitted to the Courts and Tribunals of the corresponding city.

ONLINE DISPUTE RESOLUTION PLATFORM

The entity is adhered to the online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link:

http://ec.europa.eu/consumers/odr/

FINANCED WITH FEDER FUNDS

File ADER 2016-I-IGE-12